Man With a Van Plumstead Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Plumstead provides removal, transport, delivery and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or business making a booking or otherwise using our services.

We, us or our means Man With a Van Plumstead as the provider of removal, transport and associated services.

Services means any removal, transport, delivery, loading, unloading, packing, unpacking, or related services provided by us.

Goods means the items, belongings, furniture, equipment, or materials that we are asked to move, transport, handle, or otherwise deal with.

Waste means any items or materials that are discarded, intended to be discarded, or required to be disposed of in accordance with applicable waste and environmental regulations.

2. Scope of Services

We provide man and van, small removals, light haulage, and related transport services within our operational area. The exact services to be provided will be agreed at the time of booking and confirmed in writing where possible.

Our services may include loading and unloading of Goods, transport between specified addresses, and where agreed, additional services such as packing, unpacking, assembly or disassembly of basic furniture. Any services not expressly agreed in advance may be treated as additional services and charged accordingly.

We reserve the right to refuse to move or handle any Goods that are unsafe, prohibited by law, improperly packaged, or which we reasonably consider may cause damage to our vehicle, equipment, property, or personnel.

3. Booking Process

All bookings must be made by the Client or an authorised representative of the Client. Bookings can be requested by providing details of the collection and delivery addresses, access information, the nature and approximate quantity of Goods, any special handling requirements, and the preferred date and time.

We will provide an estimate or quotation based on the information supplied. This estimate is not binding if the information provided is incomplete or inaccurate, or if the scope of work changes on the day of service.

A booking is only confirmed once we have accepted the request and, where required, received a deposit or written confirmation. We reserve the right to refuse or cancel any booking at our discretion, including where we believe the work cannot be carried out safely or lawfully.

4. Estimates and Quotations

Any estimate or quotation is based on the information given by the Client at the time of booking. It will normally specify whether the charge is fixed price or time based.

We may amend the price if one or more of the following applies.

The Client has failed to provide full or accurate information about the nature, quantity, or weight of the Goods.

There are additional Goods, extra journeys, or additional services not originally agreed.

Access to the property is significantly more difficult than described, including restricted parking, long carrying distances, or upper floors without lift access.

There are unexpected delays outside our control, such as waiting for keys or delays caused by other parties.

There are delays or additional work arising from the Client not being ready to proceed at the agreed time.

Where additional charges are likely, we will explain the reason as clearly as possible and confirm how costs will be calculated.

5. Client Responsibilities

The Client is responsible for the following.

Ensuring that adequate and lawful parking is available at both collection and delivery addresses for the required duration of the job. Any parking fees or penalties incurred as a result of inadequate or unlawful parking may be charged to the Client.

Ensuring that all Goods are suitably packed and protected for transport, unless packing services have been explicitly agreed as part of the booking.

Arranging for proper and safe access to all relevant premises, including obtaining any permissions, permits, or access codes necessary for us to complete the work.

Supervising the loading and unloading where required, or nominating a responsible adult representative to do so, and checking that nothing is left behind or taken in error.

Complying with all legal and regulatory requirements relating to the Goods, including prohibitions on hazardous, illegal, or dangerous items.

It is the Client’s responsibility to ensure that Goods are adequately insured. We recommend that the Client maintains suitable contents or transit insurance for the Goods moved.

6. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows.

We may require a deposit to secure a booking, payable at the time of confirmation.

Outstanding balances are normally payable on completion of the job on the same day, or in advance for certain bookings.

We accept commonly used UK payment methods as communicated to the Client at the time of booking. Cash payments, if accepted, must be in full and cleared at the point of completion.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at a reasonable rate and to withhold further services until payment has been received in full. In the case of business Clients, we may exercise our statutory right to claim interest and compensation for late payment under applicable UK legislation.

Any parking fees, congestion charges, tolls, or similar unavoidable costs reasonably incurred in carrying out the Services may be added to the final bill where not already included in the agreed price.

7. Cancellations and Rescheduling

If the Client wishes to cancel or reschedule a booking, the Client must notify us as soon as possible. Cancellation or rescheduling charges may apply depending on the notice period.

Where more than 48 hours notice is given before the scheduled start time, we will normally allow cancellation or rescheduling without a cancellation fee, although any non-refundable third party costs may still be payable.

Where between 24 and 48 hours notice is given, we reserve the right to charge a reasonable cancellation or rescheduling fee, which may include retention of any deposit paid.

Where less than 24 hours notice is given or in the case of a no-show by the Client, we may charge up to 100 percent of the estimated job value to cover our costs and loss of opportunity.

We will use reasonable efforts to accommodate rescheduling requests, but availability cannot be guaranteed. Any new date and time will be subject to our schedule and may involve changes to the original price.

If we need to cancel or significantly change a booking due to unforeseen circumstances, such as vehicle breakdown, staff illness, severe weather or other events beyond our reasonable control, we will inform the Client as soon as practicable and offer a new date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation.

8. Access, Parking and Delays

The Client must ensure that suitable parking is arranged as close as possible to the property entrances at both collection and delivery locations. Any permissions or permits required from local authorities, building management, or neighbours are the Client’s responsibility.

Where we encounter restrictions such as height limits, weight limits, road closures, or private access rules, we will attempt to find a practical alternative. Any extra time or distance may result in additional charges.

We are not responsible for delays caused by events outside our control, including traffic, road closures, accidents, severe weather, security alerts, industrial action, or delays caused by other parties such as estate agents, landlords, solicitors or other contractors.

If work is delayed because the Client is not ready, has not packed, has not secured access, or arrives late to provide keys, we may charge a waiting time fee or, if our schedule does not allow further delay, we may have to abandon or rebook the job, in which case cancellation charges may apply.

9. Exclusions of Goods

Unless expressly agreed in writing, we do not carry or handle the following types of Goods.

Hazardous, flammable, explosive, or toxic items including gas cylinders, fuels, chemicals, paints and solvents.

Illegal items, including unlawful drugs, stolen goods, or contraband.

Perishable goods that require special storage conditions.

Valuables such as jewellery, cash, important documents, artworks of high value, antiques, or collections, where their value is disproportionate to our charges.

Any item prohibited by transport, safety, or environmental laws or regulations.

If such prohibited Goods are presented to us without our prior agreement, we may refuse to move them, or if discovered during the job, may offload or otherwise deal with them as required for safety and legal compliance. The Client will be responsible for any resulting costs, loss, or damages.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the following limitations.

We are not liable for any loss or damage arising from the Client’s failure to pack Goods properly, especially fragile or delicate items, unless packing services were provided by us.

We are not liable for wear and tear, pre-existing damage, or deterioration of Goods that occurs merely as a result of normal handling or transport.

We are not liable for damage caused to furniture or items that cannot be moved in one piece and must be dismantled, if the Client refuses or fails to allow appropriate dismantling.

We are not responsible for the structural integrity of items that are inherently weak, poorly constructed, or have been previously repaired.

We are not liable for loss or damage to Goods packed by the Client where we had no reasonable opportunity to inspect the contents.

Our liability for any single claim or series of related claims may be limited to a reasonable amount, having regard to our charges for the work and any specific agreement with the Client. We recommend that the Client maintains suitable insurance cover for higher value Goods.

We will not be liable for any indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress, arising out of or in connection with the Services.

11. Claims and Complaints

Any visible loss or damage to Goods or property should be reported to us as soon as reasonably practicable and, where possible, noted at the time of completion of the job.

All claims or complaints must be made in writing and supported by reasonable evidence, such as photographs, receipts, or repair estimates. The Client must give us a fair opportunity to inspect any damage and, where appropriate, to arrange for repairs or replacement.

Failure to report damage within a reasonable time after completion of the Services may affect our ability to investigate and may limit any liability we may have.

12. Waste and Environmental Regulations

We operate in compliance with applicable UK waste and environmental regulations. The Client must not ask us to dispose of Waste in an unlawful manner, such as fly tipping or depositing Waste without proper authorisation.

Where we agree to remove Waste or unwanted items, this will be treated as a separate service and may incur additional charges. We will only transport Waste to authorised sites or transfer stations and only where the nature and quantity of Waste has been accurately described in advance.

The Client is responsible for ensuring that any Waste presented to us for transport does not contain hazardous or prohibited materials unless we have expressly agreed to handle such materials in accordance with applicable regulations.

We reserve the right to refuse any Waste that we believe cannot be handled safely or lawfully. Any penalties, fines, or costs arising from the Client’s failure to comply with waste regulations may be charged to the Client.

13. Insurance

We maintain insurance cover appropriate for our business activities as required by law and good practice. This may include motor insurance and public liability insurance.

However, our insurance does not replace the need for the Client to maintain their own contents or business insurance for Goods in transit, especially where Goods are of higher value than our standard liability or where the Client requires cover for specific risks not included in our policy.

Details of our insurance cover are available on request. It is the Client’s responsibility to inform us in advance if Goods of unusually high value are to be moved so that we can confirm whether additional arrangements or charges are necessary.

14. Force Majeure

We will not be in breach of these Terms and Conditions or liable for any delay or failure in performance of the Services where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, natural disasters, war, terrorism, civil unrest, strikes or industrial disputes, accidents, road closures, breakdowns not reasonably preventable, or interruption of utilities.

Where a force majeure event occurs, we will notify the Client as soon as practicable and take reasonable steps to minimise any disruption. The Client may be offered a rescheduled date or, where services cannot reasonably be provided, a refund of any amounts paid for services not delivered.

15. Privacy and Data Protection

We will collect and use personal information about the Client and any relevant contacts for the purposes of managing bookings, providing the Services, handling payments, and dealing with any complaints or legal obligations.

We will process personal data in accordance with applicable UK data protection laws. Personal information will be kept secure and only retained for as long as necessary for the purposes for which it was collected, or as required by law.

The Client has rights in relation to their personal data, including rights to access, correct, or in certain cases request deletion of personal information. Further information about our privacy practices is available on request.

16. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices. The version in force at the time of booking will apply to that booking.

We recommend that Clients review the current Terms and Conditions before making a booking. Continued use of our services following any changes to the Terms and Conditions will constitute acceptance of those changes.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect. The parties will endeavour to replace any invalid provision with a valid provision that reflects the original intent as closely as possible.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking provided by us, constitute the entire agreement between the Client and Man With a Van Plumstead in relation to the Services. They supersede any prior discussions, correspondence, or representations about the Services.

No variation of these Terms and Conditions will be effective unless agreed in writing by us.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man With a Van Plumstead.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.