Man With a Van Plumstead Privacy Policy

This Privacy Policy explains how Man With a Van Plumstead collects, uses and protects your personal data when you use our services. It applies to all customers and prospective customers of Man With a Van Plumstead within our service area, including anyone who makes an enquiry, requests a quote or books a service with us.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who this Privacy Policy applies to

This Privacy Policy applies to all Man With a Van Plumstead customers, potential customers and website visitors in our service area. By contacting us, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, service addresses for collection and delivery, and any business or organisation name you provide.

Communication details, such as the content of messages you send to us and the method by which you contact us, including details you provide when requesting a quote or making a booking.

Service and booking information, such as dates and times of moves or deliveries, details about the items to be moved, access information for properties and any specific instructions you provide.

Payment and transaction information, such as payment confirmations and records of transactions. Where we use third party payment processors, we generally do not receive or store full card details, but we may receive limited information necessary to allocate and confirm your payment.

Technical and usage information, where applicable, such as information about how you interact with any online contact forms or digital tools we use, including date and time of contact and pages visited.

Voluntary information, such as feedback, testimonials or surveys you choose to provide to us about our services.

How we collect your personal data

We collect personal data directly from you when you contact us, ask for a quote, make a booking, provide instructions about a job, make a payment, or communicate with us in any way.

We may also receive personal data indirectly from third parties involved in your move or delivery, such as comparison platforms, partner businesses or referrers who pass us your details so that we can provide you with a quote or service. In such cases we only use your data as described in this Privacy Policy.

Lawful basis for using your personal data

We only process your personal data when we have a lawful basis to do so. Depending on the context, we may rely on the following bases:

Performance of a contract: We process your data to enter into and perform our contract with you, including providing quotes, confirming bookings, carrying out moves and deliveries, and communicating with you about your service.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, keeping appropriate business records, handling enquiries and maintaining security and fraud prevention measures.

Legal obligation: We may process your personal data to comply with legal and regulatory obligations, such as record keeping requirements for tax and accounting purposes.

Consent: In some limited cases we may rely on your consent, for example, when you agree that we may use your feedback as a testimonial. You can withdraw your consent at any time, although this will not affect processing carried out before withdrawal.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries and provide quotes for our services.

To confirm, schedule and manage bookings for moves and deliveries.

To deliver our services safely and efficiently, including planning routes, managing collections and deliveries, and following your instructions.

To process and record payments and to maintain accurate accounting and financial records.

To communicate with you about your booking, including confirmations, reminders, updates and any necessary follow up.

To handle complaints, disputes or claims, and to exercise or defend legal rights.

To improve our services, including analysing feedback, reviewing operational processes and enhancing customer experience.

To comply with legal obligations and cooperate with regulatory or law enforcement authorities where required by law.

Data sharing and processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These recipients act as data processors or, in some cases, as independent controllers. We remain responsible for personal data processed on our behalf.

Typical categories of recipients may include:

Service providers who support our operations, such as payment processors, accounting and invoicing providers, drivers and subcontractors who help deliver your service, communication and scheduling tools, and secure data storage providers.

Professional advisers such as accountants, insurers or legal advisers, where necessary to manage our business, obtain professional advice or handle disputes and claims.

Public authorities, regulators or law enforcement bodies where disclosure is required by law or necessary to protect our rights, property, safety or the rights of others.

Where we use third party processors, we ensure appropriate data protection agreements are in place requiring them to use your personal data only in accordance with our instructions and to keep it secure.

International transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is afforded an equivalent level of protection. This may involve using standard contractual clauses or other safeguards approved by data protection law.

Data retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, we retain customer records and booking information for a period that allows us to manage our relationship with you, deal with any queries, complaints or claims, and meet applicable legal obligations. After this period, data will be securely deleted or anonymised so that it can no longer be linked to you.

Retention periods may vary depending on the type of data and the context in which it is processed. We may keep certain information for longer where necessary in connection with legal claims or regulatory investigations.

How we protect your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those staff and service providers who need it to perform their duties, using secure systems where appropriate, and reviewing our practices regularly.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to ask us to correct or complete inaccurate or incomplete personal data we hold about you.

Right to erasure: In some circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected. This right is subject to certain legal limitations.

Right to restriction: You may ask us to restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to our processing.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds or need the data for legal claims.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it be transmitted to another controller.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updated version will apply to all Man With a Van Plumstead customers in our area from the date it is made available.

Contact and further information

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact methods you use when booking or enquiring about our services.